CX Insights Post-NPS action guide for each score By taking suitable actions for each NPS score segment, you can enhance customer experience, strengthen the positive image of the brand.
CX Insights How to collect qualitative and quantitative data in customer surveys Understand the difference between qualitative and quantitative data for better customer feedback survey design
CX Insights Why drop-off rate matters for your customer survey Optimizing the customer experience in your feedback surveys is critical. Here are some practical tips to help you get started.
CX Insights Survey design 101: Optimal length for customer feedback surveys Read about how to strike the right balance to boost your response rate and deliver the best customer experience.
CX Insights 3 Types of Customer Feedback Surveys and When To Use Them Different types of customer feedback surveys lead to different customer insights. Learn about what they are and when to use them.
CX Insights Complete guide to open-ended questions in your customer survey design How to effectively use them so you can get valuable customer insights and achieve high completion rates for your next customer feedback survey
CX Insights How to reduce insincere responses for your next customer survey Here are simple measures you can take to address insincere responses and ensure better data quality for your next customer survey.
CX Insights Customer Research Before Market Research While market research has long been a staple in strategic planning, sustainable growth requires companies to delve deeper. Customer research before market research will eliminate unnecessary detours and failures in our product development.
CX Insights Featured Understanding Customers through Surveys Customer surveys give you both a qualitative and quantitative insight into your customers. Here are some frameworks for every marketer's toolkit.
CX Insights Featured Making surveys a positive customer experience More often than not, customer feedback surveys create a negative experience. Here are three quick yet powerful remedies to turn it around, and deliver a positive customer experience through surveys,
